We appreciate comments and feedback from our customers about your experience at Folsom Lake RV.
Please Submit Your Testimonial here.
Above and beyondShon, Rob('s), Rick, John, Troy, Lena, Melinda, and Charlie went above and beyond throughout our purchase. Without hesitation I will let your team know when our trailer requires any service. - Janet from Rancho Cordova, CA
We felt in good hands...Everyone went above & beyond in making us feel part of the Folsom Lake RV family. We felt in good hands & we really trust the sales & service team, which is the reason we chose your dealership! - Christopher
People ARE the company.The service department did an amazing job of identifying the issue and addressing my needs. They are knowledgeable, thorough, professional, and pleasant. I could not have asked for more attentiveness in resolving an issue.
People ARE the company, it's reputation, and it's success.
I'm pleased with my Bullet and I will never consider going anywhere else for service. - Jeff from Roseville, CA
ThanksCompletely satisfied, RV was clean, sales staff was professional. - Thomas from Citrus Heights
ServiceWe are first-time travel trailer owners and it has been stressful learning and adjusting to this new way of life. Each time I have been into Folsom Lake RV the employees, unbeknownst to them, have eased my stress greatly because of their helpfulness and friendly demeanor.
Today I want to speak highly of the employee who adjusted my weight distribution hitch to my new towing vehicle. His name is Robert Finn. He was incredibly nice, knowledgeable, and reassuring during and after he performed the work. Incredible guy! - Michael from Orangevale, CA
Superb Experience!Brad, Melinda and Robert have helped us with both RV's we've purchased. They made the experience superb! We would never purchase an RV anywhere else! - Gordon from Folsom, CA
Thanks for the Calendar and Memories!Ali performed in a professional manner, and we were completely satisfied in our delivery experience! All of our questions were answered. - Lauren from Citrus Heights, CA
Above and beyond pleasant and easyLet me start by saying thank you to the entire staff here at Folsom Lake RV. The process was pleasant and easy. They had complementary drinks and hot cocoa for the kids. They had a food truck and donut and cookie bar. They also have a small area for children with a chalk board and coloring books and crayons. They also had building blocks to keep the littles occupied. Thank you to Troy for doing all the foot work on the deal over the phone. Knowing I have three small children and live an hour away, Troy went above and beyond to make the process easy and painless. Thank you to Melinda for making the finance process seamless. Again she went above and beyond to start the payoff process on my trade in before I walked through the door. Making the process with kids much easier. Thank you to Tom for showing me the in and outs of the new trailer and having it ready on such short notice. Thank you to the service team and management. Angel and Randy and Rob made sure questions or concerns I had we answered and taken care of quickly and with a smile.
I will rest easy knowing when I send my friends and family to see them they will be in good hands.
I look forward to our future memories we will have because of this team.
Thank you very much,
The Poncy Family - Tyler from Vacaville, CA
Awesome ServiceThe pleasant interaction with everyone was excellent. The best part is knowing we got taken care of during the purchase but also on the back end as well. - Arthur from Alta, CA
You can’t hold back the tears with people like this in the worldWith the Paradise fire 2 weeks ago, Thanksgiving took on a whole new meaning for thousands of people this year, this includes Myself and my girlfriend. Her niece, niece’s husband and their 5 month old daughter are among those with no place to live. Sunday morning we had an idea, buy an RV and let them live in it until they can get back in a house. So the first call was to our dear friends Charles and Debbie Langdon who own Folsom Lake RV. Within hours Sandy and I had purchased a beautiful trailer. The second call was to our niece to have her find a place to put it.
Wednesday morning we went to pick it up, and this is where the experience of wonderful people begins. The Langdon’s made us an incredible deal, but what they did next was unbelievable. When we walked in the RV to do our acceptance walk through, the staff at Folsom Lake RV had stocked it with cookware, dishes, glasses, silverware, knife set, kitchen utensils, bath towels, bed linens, blankets, pillows and all the exterior hook up essentials. Now top that off with a huge pink basket full of baby cloths and toys, even a new collar and treats for the dogs. You can’t hold back the tears when there are people like this in the world! I have since found out they have done this for over a dozen fire victims so far, for total strangers. If you ever are in the market for an RV and don’t take your business to them, you are truly missing out!!
We packed up the trailer with food and supplies and towed it to Chico, where we set it up and then cooked them a complete prime rib Thanksgiving dinner.
I also need to mention that WineTime in Chico has supplied the location for the RV (free of charge). The people there today absolutely could not have been more gracious.
When you get right down to it, isn’t this what Thanksgiving is really about, family and friends (not Friday sales)??
- Mike from Roseville, CA